Sabermax Lightsabers One Year Warranty Policy

What This Warranty Covers

This warranty covers defects in materials and workmanship in Sabermax lightsaber products purchased directly from Sabermax or authorized dealers.

It applies for one (1) year from the date of purchase (“Warranty Period”).

What’s Not Covered

This warranty does not cover:

Damage from misuse, accidents, drops, or impacts

Normal wear and tear (including scratches, scuffs, cosmetic blemishes)

Water or liquid damage

Unauthorized modifications, disassembly, or repair attempts

Damage resulting from failure to follow care instructions or product guidelines

Batteries and core boards once installed (as these are non-returnable per our Refund Policy)

Consumable parts like blade foils, wraps, or accessories subject to regular use

Products used commercially or for rental purposes


If your saber is customized, personalized, or a special order, warranty coverage applies only to the base product and not to customization work unless explicitly stated otherwise.

What We’ll Do

If a defect arises during the Warranty Period and you follow the steps below, we will, at our option:

Repair the product using new or refurbished parts

Replace the product with the same model or an equivalent model of equal value

Provide a partial or full refund if repair or replacement is not commercially reasonable


Replacement products or parts are covered for the remainder of the original Warranty Period or thirty (30) days, whichever is longer.

How to Make a Warranty Claim

If you believe your saber has a defect covered by this warranty:

1. Stop using the product immediately to prevent further damage.


2. Email us at sabermax@mail.com with:

Order number or proof of purchase

Clear photos or video of the issue

A description of what’s wrong




We’ll evaluate your claim and confirm next steps.

Shipping Costs

If your claim is approved, we’ll cover reasonable shipping costs for warranty repairs or replacements. For international customers, you’re responsible for any applicable customs duties, taxes, or fees when shipping products to us or receiving replacements.

Relationship to Our Refund & Return Policies

This warranty does not extend or replace our 30-day return policy. If your saber is defective or damaged upon arrival, you should initiate a return within 30 days per our Refund Policy.

Warranty claims after the initial 30 days are handled under this Warranty Policy.

Refunds issued under warranty may be subject to the same processing times and fees outlined in our Refund Policy.

Buyer’s remorse, change of mind, or ordering errors are not covered under this warranty.


Legal Stuff

This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

Except as provided in this policy, Sabermax disclaims all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted by law.

 

General

Why should I buy lightsabers from you?

✅ Premium Build Quality – Our sabers are crafted and curated for durability, ergonomics, and realism.
✅ Fast & Reliable Shipping – No endless waiting—most orders ship in 1-2 weeks.
✅ Trusted by Many – Real reviews from happy customers (check our testimonials!).
✅ 1-Year Warranty – We stand behind our products.
✅ Authentic Customer Service – No bots, no scams—just real support.

I've been scammed and strung along by other lightsaber stores before. Why should I trust you?

First of all. We're truly sorry for your experience thus far.
We completely understand—many shady sellers take money and disappear. Here’s why we’re different:
✔Transparent Processing Times– No false promises.
✔Active Customer Support– Email us, and areal personresponds.
✔Secure Payment & Buyer Protection– Shop with confidence via trusted gateways.
✔Verified Reviews– Check our 5-star feedback from real buyers.
We’re here to make things right—no games, no excuses.

How do I get in contact with you?

We’re easy to reach!
📧Email:sabermax@mail.com
contact@sabermaxlightsabers.com
📱Social Media:DM us on Instagram @sabermaxsg
⏰Response Time:Typically within 24 hours(often faster!) no matter what timezone you're in.

Shipping

Do you offer International Shipping?

Most certainly yes!

And since we're on that topic, our orders are also tracked, fast, and most importantly of all, FREE!

Customers may be responsible for customs fees or tariffs.



What is the shipping and delivery timeframe for orders?

We are committed to providing you with a seamless and efficient shopping experience. We prioritize fast order processing and shipping to ensure you receive your products in a timely manner.

When you place an order with us, you can rest assured that we only offer products that are readily available and in stock. This means that once your order is confirmed, we aim to ship it out within 7 business days (US orders will take 7-15 business days). Once shipped orders typically arrive within 7-15 business days. This is subject to change during peak periods.

We understand the importance of receiving your order promptly, and we work diligently to fulfil and ship orders as quickly as possible. Our dedicated team is committed to ensuring that your items are packaged securely and delivered to you in excellent condition.

If you have any questions or require further assistance regarding shipping or any other aspect of your order, our customer service team is here to help. Feel free to reach out to us, and we'll be more than happy to assist you.

Can I track my order's shipping progress?

Yes, you'll receive a tracking number once your order is prepped to ship. You can use this tracking number to monitor the status and estimated delivery date of your package. You can also track your orders by clicking the following link here.

If you have any specific questions about our products, policies, or services, please feel free to contact our customer support for personalized assistance.

What should I do if my saber is damaged during shipping?

If your saber arrives damaged, please take photos of the damage on the product and the shipping carton and contact our customer support team immediately.

We will work with you to resolve the issue and ensure you receive a replacement or repair as needed.

Product Questions

Are Sabermax lightsabers duel-worthy?

Absolutely! Our sabers are built with high-grade materials for heavy dueling. However, excessive force on the blades may cause wear over time.

Do lightsabers come with a blade?

Yes! Each standard order includes a duel-ready polycarbonate blade. Customization options are available.

Can I change the lightsaber’s color?

Most of our sabers feature RGB color-changing technology, allowing you to switch between multiple hues with ease.

Are batteries included?

Yes, necessary rechargeable batteries are included and come with a USB charging cable/external battery charger.

Technical Support & Warranty

What’s covered under warranty?

We offer a 1-year limited warranty covering manufacturing defects. Damage from dueling or misuse is not included.

My lightsaber isn’t working—what should I do?

  1. Check battery connections and installation polarity.
  2. Ensure the blade is properly inserted and secured.
  3. Contact our support team for troubleshooting.

Can I install custom sound fonts?

Some models support soundfont customization via SD card. Check product details or ask our team!