Sabermax Lightsabers One Year Warranty Policy

Certain orders were cancelled due to a payment processor termination following a significant volume of fraudulent chargebacks earlier this month. This disrupted our ability to reliably fulfill and process affected orders.

Given the timing and the proximity to the holidays, we made the decision to cancel impacted unfulfilled orders rather than risk delays or incomplete shipments.

Your order was originally processed through a payment provider that terminated our account. When this occurred, we permanently lost access to both the funds and the systems required to issue refunds for certain transactions handled by that provider.
Unfortunately, this means we are unable to process refunds directly for some cancelled orders tied to that processor.

Yes. As a goodwill gesture, all cancelled orders were issued a $30 Sabermax store credit. This credit was issued separately and is not a refund or a replacement for funds originally paid.
The store credit does not expire and may be used toward future purchases if and when customers choose to do so.

New orders are being processed through a different payment provider that is entirely separate from the terminated processor.

Funds from new orders:

• are not connected to the previous processor
• cannot be used to access or recover past transactions
• do not restore the ability to refund affected past orders

Accepting new orders does not change or resolve the limitations imposed by the terminated processor.

Yes. As of January 12, the majority of January orders have already shipped, with the remaining orders in progress. New orders continue to be fulfilled through our current payment provider.

At this time, we’re unable to process refunds directly for affected orders. Customers may wish to contact their card issuer or payment provider to discuss what options may be available to them.

We’re unable to advise further on individual dispute or claim processes.

As soon as it became clear that the processor termination would prevent fulfillment and refunds for certain orders, we issued cancellation notices and published updates to inform affected customers as quickly as possible.

We understand the short notice has been frustrating and sincerely regret the inconvenience.

No. Sabermax continues to operate and is accepting new orders through a different payment provider. However, we are moving forward cautiously and focusing on fulfilling new orders reliably.

At this time, we’re unable to commit to future refunds for cancelled orders tied to the terminated processor. If this situation changes, we will update the website accordingly.

Due to the volume of inquiries, we’re unable to respond to individual messages at this time. All official updates will be posted on our website, which serves as the primary source of information.

All official updates are published on sabermaxlightsabers.com.

If information is not posted there, there is no additional update available at this time.

We understand how upsetting this situation has been and regret the impact it has had on affected customers. This page reflects the most accurate and up-to-date information available.